Covid-19 Frequently Asked Questions

As the situation changes at our various locations around Australia, we will update the information on this page to keep our community up-to-date on how we are managing different aspects of our operations in relation to the pandemic.

UPDATED questions relating to the Stage 4 restrictions in Victoria commencing 2nd August 2020

Question: Will Paisley Park Early Learning Centres remain open in Victoria during this period?

Answer: Our Victorian centres remain open and will be providing care for children, following guidelines as provided by the government.

Question: Am I permitted to send my child to childcare during the Stage 4 restricted period?

Answer: Paisley Park is required to follow the ‘permitted workers’ definition as provided by the Victorian Government on 5th August. If you meet this definition, we will be able to care for your child. Information relating to the Permitted Worker Scheme COVID-19 can be found at https://www.dhhs.vic.gov.au/permitted-worker-scheme-covid-19#eligibility

Question: What if I do not meet the definition of a ‘permitted worker’?

Answer: Government guidelines state that families who do not meet this definition are unable to send their child to childcare during this period.

Question: What will happen to my place if I am not a permitted worker?

Answer: Paisley Park enrolled families who are not attending the centre during this period will be eligible to use their Allowable Absences during this period and will not be charged a gap fee.

Question: Are there any additional health related changes happening at the centre?

Answer: To ensure the safety of our children and team, all families attending care will be required to drop children off in our reception areas only, wear face masks, complete a temperature check and sanitise family members and children prior to joining our Educators.

Question: During this period, will Paisley Park be able to care for older, primary school age children?

Answer: We understand some ‘permitted workers’ are seeking care and learning for older children during this period.  Paisley Park Early Learning Centres are qualified to provide this service for eligible families.  If you are an enrolled family, discuss your needs with your Centre Director.  If you are a local family requiring assistance, we encourage you to connect with us on 1800 724 753 so that we may better understand your needs. We’ll also be able to answer any questions you have that aren’t covered in the FAQs below.

Enrolments, Fees and Financial Support

Question: Is financial support available to families?

Answer: Yes. We are an approved childcare centre so the government Childcare Subsidy (CCS) applies, where families are eligible.

Question: What is the process if I still want to keep my child’s enrolment but don’t want to send my child to the centre in the short term?

Answer: Families may use their 72 days of allocated allowable absences. The government increase from 42 days to 72 days per annum that occurred during April remains. Once a child’s 72 initial absences have been used, if more absences are required for COVID-19 related reasons, CCS can be paid for additional absences claimed without the need for medical evidence. Families must come into the centre and sign their child in at the end of their period of absence or on their last day of attendance

Question: Can I come back to the centre if I recently withdrew my child from care? And will I be eligible for the government’s free childcare scheme?

Answer: Yes, families who recently withdrew can come in and re-enrol their child using usual processes, although this will be subject to availability and at our discretion. Enrolment information will be communicated to Government via our Fee processing system (Kidsoft). More information will be available in the coming days.

Question: Are you accepting applications for new enrolments?

Answer: Yes, we welcome new families to apply via our usual enrolment process, subject to availability and at our discretion. Priority is given to  essential workers and vulnerable children. Call us on 1800 724 753 to find out more about services and place availability at your local centre.

Question: Am I able to change my care arrangements at any time without notice / financial penalty?

Answer: Yes, however each circumstance will be treated on a ‘case by case’ basis.

Government Information

Question: How do I apply for the childcare subsidy / free childcare?

Answer: Families must come in and enrol / re-enrol their child following the usual enrolment processes. Enrolment information will be communicated to Government via our Fee processing system (Kidsoft). Families will still need to have all the usual information in relation to their child/ren’s enrolment, such as their CRN, etc. Once the enrolment is accepted our Childcare Management System will handle the rest. Parents will not be invoiced for any gap fee under the Government’s temporary funding measures.

Question: Will immunisation requirements for children continue?

Answer: Yes. All Child Care Subsidy (CCS) eligibility requirements will continue in place, and all approved providers and services must continue to comply with Family Assistance Law and National Law requirements. This includes the requirement under the Child Care Subsidy for children to meet the Childhood schedule on the Department of Health’s National Immunisation Program Schedule, be on a suitable catch up schedule in line with the Department of Health’s current Australian Immunisation Handbook, or have an approved medical exemption recorded on the Australian Immunisation Register (AIR).

Question: Can families who do not meet the Child Care Subsidy residency requirements enrol their children to attend a service receiving payments under the government’s relief package?

Answer: Yes. Families who do not meet the Child Care Subsidy residency requirements can be enrolled under a Relevant Arrangement or Organisational Arrangement enrolment while payments under the Package are being made, noting however priority for child care places is to be given to essential workers, vulnerable and disadvantaged children and previously enrolled children.

Question: Where can I find out about the federal government’s response to the Covid-19 pandemic?

Answer: Yes, we welcome new families to apply via our usual enrolment process, subject to availability and at our discretion. Priority is given to  essential workers and vulnerable children. Call us on 1800 724 753 to find out more about services and place availability at your local centre.

Centre Operations

Question: What precautions are being taken for children’s health and wellbeing during the Covid-19 pandemic?

Hygiene procedures:

Heightened cleanliness practices, sanitising on arrival, increased hand washing, disinfecting of all play surfaces, closely monitored eating practices including; change of serving implements between serves, change of cups, plates and cutlery

Exclusion of children and Educators who display any symptoms of illness

Procedures for new Enrolments:

All new enrolling families are asked to complete a disclaimer about their contact to any infected persons, travel interstate/overseas

Any children displaying symptoms of illness are immediately excluded

UPDATE: In Victoria, additional practices are required during drop off, including temperature checks, the wearing of face masks and the sanitising of children and family members. Drop off will only take place within our reception area.

 

Question: Why isn’t Paisley Park closing centres?

Answer: We are following advice from Health and Government Departments as to what is required and providing child care services for families who need to continue working and require care for their children.

Question: Is there any care available on weekends?

Answer: At this stage no, but decisions on that will be case by case in centres where that may be needed.

Question: Do you cater for children with allergies or other special needs?

Answer: Yes, both. Any special needs must to be documented in the child’s enrolment form. In formally ‘assessed’ cases Inclusion Support Subsidy (ISS) may be available.

Question: Are pick-ups and drop-offs to and from home still available?

Answer: Courtesy buses in centres where this service is already on offer are still available to families.

Question: Do I need to bring anything along to care with my child?

Answer: Yes. Please bring a hat and water bottle for your child (both labelled with their full name). You also need to bring any medicines your child requires (clearly labelled with their name and instructions) and special sunblock if standard sunblock is unsuitable for your child.

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